Auditing, Tracking, Managing and Reporting are loud “customer signals” that have been largely ignored by the status quo in the distribution business. We at BTL, however, recognize that maintaining our industry-leading position necessitates that we both listen and respond to these signals.
The BTL response was to develop “customer centers”, unique to each customer, where the tools and reports necessary to manage and communicate contract compliance reside – in essence, a dashboard. A dashboard comprised of key success factors, business rule compliance and industry signals.
Every customer level can view and use their authorized tools to help them manage processes and managed outcomes and BTL makes their use easy and relevant providing both initial and ongoing training.
Our customers both appreciate this training and recognize that the effective use of Business Intelligence/Analysis and governance tools are both useful and set a path to career advancement.
To set up a demonstration of BTL’s Customer Center please complete the following and a BTL representative will contact you shortly.